What AI tells your users before they choose
A user asks before they deposit or connect a wallet. We measured what the answer is built from, because that answer, not your homepage, decides who gets the user.
On 23 October 2026 we put 36 questions to Perplexity and to ChatGPT with web search, the kind a user asks before choosing: the safest exchange for a beginner in the US, the UK or the EU, the most secure hardware wallet, where to earn yield on stablecoins, which lending protocol is safest, where to stake ETH, how to tell whether a new token is legit, the best crypto debit card, the best crypto tax software. Every question asked for a recommendation, so every answer names products, and we read which pages each answer was built from.
| What we measured | Result | What it means for you |
|---|
| Cited pages that are a ranked list or a comparison | 69% on Perplexity (246 of 358 citations), 73% on ChatGPT (56 of 77) | The decision is made on lists and comparisons. Being on the lists that rank, and described correctly there, is a channel of its own. |
| Citations on the own site of a project the answer recommends | 6% on Perplexity (22 of 348). In 15 of those 22 the page was the project’s own “best of” list ranking itself among competitors | Your own site rarely backs the recommendation, and when it does, it is your comparison page rather than your homepage. That page is worth building. |
| Coinbase, the brand named most often | Named in 12 Perplexity and 16 ChatGPT answers. coinbase.com cited in none of them | Even the category leader is recommended on other people’s pages. Brand size does not put your site into the answer; the pages around you do. |
| Citations on another crypto company’s blog or learn pages | 30% on Perplexity (105 of 348), in 32 of 36 answers. A tax-software company is the fourth most-cited domain, for its pages on the best exchanges | Other crypto companies’ guides are where the answers are sourced. A content programme on your own domain competes for that seat. |
| Answers citing crypto media | 27 of 36 on Perplexity, but 32 of the 50 media citations are the outlet’s own ranked lists, not news. 2 of 36 on ChatGPT | Crypto media matter here through their ranked lists more than their news. Coverage that ends up in a list moves the answer. |
| ChatGPT answers given without searching the web | 11 of 36, including both stablecoin-safety questions and all five questions about whether a new token is legit | On trust questions the model answers from what it already learned. Only a lasting presence in the sources it learned from changes that. |
| Reddit, YouTube and regulators cited | Reddit 8 citations of 358, YouTube 0, regulators 2, on Perplexity. None of the three on ChatGPT | For this kind of question the answer reads review and comparison pages. Threads matter in Google and in the user’s own research, which is where we use them. |
One answer shows the cost of being absent. Asked which stablecoin is the safest to hold, ChatGPT answered without searching and recommended BUSD, which Paxos stopped issuing in February 2023. The model repeats what it learned. If the sources it learned from do not describe your product correctly, the answer will not either.
Method: Perplexity (sonar) and ChatGPT (gpt-4.1-mini with web search) through the API, 23 October 2026, one answer per question, 36 questions in eight categories, US unless the question was about the UK or the EU. A source is a distinct page the answer cites; ChatGPT’s logo links above each product it lists are not counted. Domains were classified by hand and five answers checked against the raw responses. A small sample, read as a direction: Perplexity returns at most ten sources an answer, so its ten is a ceiling, not a finding.